Last updated: 1 July 2026
1 – Our Commitment to Privacy
Administrative Services Infinity Pty Ltd (“Administrative Services Infinity”, “we”, “our” or “us”) is committed to protecting the privacy, confidentiality and security of the personal information entrusted to us.
We understand that our clients, customers, business partners and website users expect their personal information to be handled responsibly and securely. Protecting that information is an important part of how we conduct our business.
This Privacy Policy explains how we collect, hold, use, disclose, store and otherwise manage personal information.
We are committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), associated Rules, Regulations and any guidance issued by Australian regulators.
2 – Who We Are
Administrative Services Infinity Pty Ltd (ABN [insert ABN]) is a provider of business brokerage support, administrative and related professional services.
Administrative Services Infinity Pty Ltd has been authorised to utilise the Network Infinity name, branding, logos and intellectual property in connection with the services it provides.
Network Infinity is a separate legal entity.
Whenever this Privacy Policy refers to “we”, “our” or “us”, it refers to Administrative Services Infinity Pty Ltd, being the entity responsible for collecting, using, storing and protecting personal information under this Privacy Policy.
3 – Scope of this Privacy Policy
This Privacy Policy applies whenever Administrative Services Infinity Pty Ltd collects personal information through:
our websites;
email communications;
telephone conversations;
online enquiry forms;
social media platforms;
customer enquiries;
buyer registrations;
vendor registrations;
confidentiality agreements;
agency agreements;
customer due diligence processes;
identity verification processes;
meetings;
correspondence;
our offices; and
any other interaction with us.
It applies to all individuals and organisations who deal with us including prospective buyers, vendors, brokers, contractors, employees, suppliers, advisers, referrers and other persons who provide us with personal information.
4 – Why We Collect Personal Information
We collect personal information only where it is reasonably necessary to conduct our business, provide our services or comply with our legal obligations.
Depending on the circumstances, we may collect personal information for purposes including:
facilitating the sale or purchase of businesses;
communicating with buyers and vendors;
assessing enquiries;
preparing confidentiality agreements;
administering agency agreements;
complying with AML/CTF legislation;
undertaking customer due diligence;
verifying identity through approved verification providers;
responding to enquiries;
administering transactions;
preparing documentation;
maintaining business records;
managing customer relationships;
improving our services;
maintaining website functionality;
protecting our legal interests;
complying with legal obligations;
complying with regulatory requirements; and
any other purpose reasonably connected with the services we provide.
We will not collect personal information that is unnecessary for these purposes.
5 – What Information We Collect
The information we collect will vary depending upon the services we provide.
It may include:
name;
residential address;
postal address;
business address;
email address;
telephone numbers;
company information;
trust information;
partnership information;
beneficial ownership information;
employment information;
professional information;
business ownership information;
financial information where reasonably necessary;
communications with us;
information contained in enquiries;
documents voluntarily provided to us;
website usage information;
browser information;
IP addresses;
cookies and technical information;
transaction information; and
any other information reasonably necessary to provide our services or comply with applicable law.
6 – Information We Generally Do Not Collect Directly
As part of our commitment to protecting privacy, Administrative Services Infinity Pty Ltd generally seeks to minimise the amount of sensitive information that it directly collects or stores.
Where identity verification is required, we generally utilise appropriately qualified third-party identity verification providers rather than manually collecting or retaining copies of identity documents ourselves.
This assists us in meeting our legal obligations while reducing unnecessary handling of sensitive identification documents.
In certain circumstances, legislation, regulators or transaction requirements may nevertheless require us to obtain or retain additional information.
7 – Identity Verification
Australian legislation may require us to verify the identity of certain customers before providing particular services.
Where identity verification is required, Administrative Services Infinity Pty Ltd may utilise approved third-party providers that specialise in electronic identity verification, customer due diligence, sanctions screening, politically exposed person screening and related compliance services.
These providers maintain their own privacy policies, security frameworks and compliance programs.
Depending upon the legal requirements applying at the relevant time, we may receive verification reports, verification outcomes or other information reasonably necessary to demonstrate compliance.
The identity verification providers we utilise may change from time to time as technology and regulatory requirements evolve.
8 – AML/CTF Compliance
Australian anti-money laundering and counter-terrorism financing legislation requires certain businesses to undertake customer due diligence and maintain appropriate compliance procedures.
Accordingly, we may request additional information that is reasonably necessary to:
identify customers;
verify identity;
identify beneficial owners;
understand ownership structures;
understand trust arrangements;
assess transaction risk;
comply with reporting obligations;
comply with directions issued by regulators;
prevent fraud;
prevent financial crime; and
comply with applicable Australian law.
Where information is required by law, failure to provide that information may prevent us from providing particular services.
We collect only the information that we reasonably believe is necessary to satisfy our legal obligations and to provide our services.
9 – How We Collect Information
Personal information may be collected directly from you or from other lawful sources.
Depending upon the circumstances, information may be collected:
when you contact us;
when you complete online forms;
when you sign agreements;
during meetings;
during telephone conversations;
through email correspondence;
through website enquiries;
through approved third-party verification providers;
through your authorised representatives;
through professional advisers acting on your behalf;
through publicly available registers where permitted by law;
from government agencies where authorised by law;
from regulatory authorities;
from service providers engaged to assist in delivering our services; or
from any other lawful source.
Where reasonably practicable, we seek to collect personal information directly from you.
10 – Artificial Intelligence and Emerging Technologies
Administrative Services Infinity Pty Ltd continually reviews technologies that improve the efficiency, quality and security of the services we provide.
Accordingly, we may utilise artificial intelligence (AI), machine learning technologies, large language models, workflow automation tools and other emerging technologies to assist with activities including:
document preparation;
document review;
correspondence;
drafting communications;
summarising information;
analysing documents;
administrative assistance;
workflow management;
customer support;
compliance administration;
research assistance;
quality assurance;
business operations; and
other internal functions.
These technologies are used to assist our personnel and improve efficiency.
Where we use a computer program to assist in making a decision that could reasonably be expected to significantly affect an individual’s rights or interests, we will take reasonable steps to identify the kinds of personal information used in that process and the kinds of decisions involved, and to make that information available in this Privacy Policy or upon request.
Important business decisions, legal decisions and transaction decisions are not made solely by automated systems.
Human oversight remains an important part of our business processes.
We continually review the technologies we use and may adopt new technologies or discontinue existing technologies as our business evolves.
11 – Technology Providers and Third-Party Services
To operate efficiently and securely, Administrative Services Infinity Pty Ltd engages a range of trusted third-party service providers.
These providers may assist us with services including:
identity verification;
customer due diligence;
sanctions screening;
politically exposed person (PEP) screening;
cloud hosting;
website hosting;
email services;
customer relationship management (CRM) systems;
document management;
artificial intelligence technologies;
workflow automation;
electronic signatures;
accounting systems;
communications;
cyber security;
software support;
secure data storage;
payment processing;
business analytics;
legal services;
accounting services;
information technology support; and
other professional or administrative services reasonably required to operate our business.
From time to time we may replace, add or discontinue technology providers as our business requirements evolve.
Where reasonably practicable, we seek to engage reputable providers that implement appropriate privacy, confidentiality and security measures.
12 – Overseas Processing of Personal Information
Modern technology services frequently operate using global cloud infrastructure.
Accordingly, personal information collected by Administrative Services Infinity Pty Ltd may be stored, transmitted, backed up or processed outside Australia.
This may occur because our technology providers, software providers, cloud hosting providers or specialist service providers operate internationally or utilise international data centres.
Personal information may therefore be processed in Australia or overseas, including in jurisdictions where our service providers or their infrastructure providers maintain operations. Where it is practicable to do so, we identify those countries below; where a specific country cannot reasonably be determined in advance (for example, because a provider uses a distributed or elastic cloud network), we describe the likely regions instead.
Countries in which our current technology providers or their infrastructure are known to operate include Australia, the United States, Singapore, the United Kingdom, Ireland and other member states of the European Union.
These jurisdictions may change over time as we adopt new providers.
Administrative Services Infinity Pty Ltd does not control the location of every server or data centre used by every third-party provider.
Where reasonably practicable, we seek to engage providers that maintain appropriate contractual commitments, security standards and privacy protections.
13 – Overseas Contractors
From time to time Administrative Services Infinity Pty Ltd may engage contractors, consultants or administrative personnel located outside Australia.
Where this occurs, those persons may access personal information only to the extent reasonably necessary to perform services on our behalf.
Where appropriate, such persons may be subject to confidentiality obligations, contractual privacy requirements, access controls and other reasonable safeguards designed to protect personal information.
14 – Website Analytics, Cookies and Similar Technologies
Our websites may utilise cookies, analytics technologies and similar tools to improve website functionality, understand how visitors use our website and enhance user experience.
These technologies may collect information including:
browser type;
operating system;
referring websites;
pages viewed;
session information;
date and time of access;
IP address;
approximate location information;
device information; and
other technical information.
This information assists us to:
improve website performance;
maintain website security;
analyse visitor behaviour;
improve customer experience;
understand website usage; and
develop our services.
Most internet browsers allow users to manage, restrict or disable cookies.
Disabling cookies may affect the functionality of certain parts of our website.
15 – Marketing Communications
Where permitted by law, Administrative Services Infinity Pty Ltd may use contact information to provide information relating to:
businesses for sale;
new listings;
services;
newsletters;
industry updates;
events;
educational material;
promotional campaigns; and
other information that may reasonably be of interest.
You may opt out of receiving marketing communications at any time by following the unsubscribe instructions contained within the communication or by contacting us directly.
Operational, contractual and legally required communications may still be sent where necessary.
16 – Security of Personal Information
Protecting confidential information is fundamental to the services we provide.
Administrative Services Infinity Pty Ltd implements a range of administrative, technical and organisational measures designed to reduce the risk of unauthorised access, disclosure, alteration, misuse or loss of personal information.
Depending upon the circumstances, these measures may include:
secure cloud-based systems;
encrypted communications where appropriate;
password protection;
multi-factor authentication;
restricted user access;
role-based permissions;
secure backups;
audit logging;
cyber security protections;
secure technology providers;
confidentiality obligations;
staff awareness and training;
software updates;
security monitoring;
secure disposal procedures; and
other reasonable safeguards appropriate to our business.
While we take reasonable steps to protect personal information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
Accordingly, we cannot guarantee the absolute security of information transmitted electronically.
17 – Storage of Personal Information
Personal information may be stored electronically, physically or through trusted third-party service providers engaged by Administrative Services Infinity Pty Ltd.
Electronic information may be stored using secure business systems, cloud platforms, document management systems, customer relationship management systems, communications platforms and other software used in the ordinary course of our operations.
Where physical records are maintained, reasonable steps are taken to protect those records against unauthorised access, misuse, interference, loss or disclosure.
Access to personal information is generally limited to persons who reasonably require access in order to perform their duties or comply with applicable legal obligations.
18 – Retention of Personal Information
Administrative Services Infinity Pty Ltd retains personal information only for as long as reasonably necessary to:
provide our services;
administer transactions;
comply with legal obligations;
satisfy regulatory requirements;
respond to enquiries;
resolve disputes;
establish, exercise or defend legal rights;
maintain appropriate business records; or
fulfil other lawful business purposes.
The period for which information is retained will depend upon the nature of the information, the purpose for which it was collected and any applicable legal or regulatory requirements.
Where personal information is no longer required and we are not otherwise required or permitted to retain it, we will take reasonable steps to securely destroy, permanently de-identify or otherwise dispose of that information.
19 – Disclosure of Personal Information
Administrative Services Infinity Pty Ltd does not sell personal information.
We may disclose personal information where reasonably necessary to provide our services, comply with legal obligations or otherwise where authorised or permitted by law.
Depending on the circumstances, personal information may be disclosed to:
approved identity verification providers;
customer due diligence providers;
sanctions screening providers;
technology providers;
cloud hosting providers;
software providers;
customer relationship management providers;
website providers;
communications providers;
electronic signature providers;
payment service providers;
cyber security providers;
legal advisers;
accountants;
auditors;
insurers;
finance providers;
landlords;
valuers;
contractors;
consultants;
professional advisers;
regulatory authorities;
AUSTRAC;
law enforcement agencies;
courts or tribunals;
other parties involved in a business transaction where reasonably necessary; and
any other person where disclosure is authorised, required or permitted by law.
Where appropriate, disclosures are made subject to contractual confidentiality obligations or other reasonable safeguards.
20 – Access to Personal Information
Subject to applicable legislation, individuals may request access to personal information held by Administrative Services Infinity Pty Ltd.
Requests should be made using the contact details provided at the end of this Privacy Policy.
Before providing access, we may request reasonable evidence of identity to ensure personal information is only disclosed to the appropriate individual or authorised representative.
In some circumstances, applicable legislation permits or requires us to refuse access to particular information.
Where access cannot be provided, we will respond in accordance with our legal obligations.
21 – Correction of Personal Information
We take reasonable steps to ensure that personal information held by Administrative Services Infinity Pty Ltd is accurate, complete, relevant and up to date.
If you believe that information we hold is inaccurate, incomplete, misleading or out of date, you should notify us as soon as reasonably practicable.
Where appropriate, we will take reasonable steps to correct the information.
If we decline a request to correct information, we will respond in accordance with applicable legal requirements.
22 – Confidentiality
Administrative Services Infinity Pty Ltd recognises that much of the information entrusted to us is commercially sensitive and confidential.
All personnel engaged by Administrative Services Infinity Pty Ltd are expected to maintain appropriate standards of confidentiality.
Access to personal information is generally limited to personnel, contractors or service providers who reasonably require access in order to perform their responsibilities.
Where appropriate, confidentiality obligations may continue after employment or engagement has ended.
23 – Data Breaches
Despite the security measures implemented by Administrative Services Infinity Pty Ltd, no organisation can eliminate every risk associated with cyber security or unauthorised access to information.
If we become aware of a suspected or actual data breach involving personal information, we will assess the incident promptly and respond in accordance with applicable legal obligations, including our obligations under the Notifiable Data Breaches scheme.
Where required by law, we will notify affected individuals and relevant authorities.
We continually review our security practices and incident response procedures to improve our ability to detect, respond to and minimise the impact of security incidents.
24 – Third-Party Websites
Our website, emails or other communications may contain links to third-party websites or online services.
Those websites operate independently of Administrative Services Infinity Pty Ltd.
We are not responsible for the privacy practices, security arrangements or content of third-party websites.
Individuals should review the privacy policies of those third-party websites before providing personal information.
25 – Changes to this Privacy Policy
Administrative Services Infinity Pty Ltd may amend this Privacy Policy from time to time to reflect changes in:
legislation;
regulatory guidance;
business operations;
technology;
artificial intelligence;
software providers;
cloud infrastructure;
security practices;
customer expectations; or
the services we provide.
The most current version of this Privacy Policy will be made available on our website, together with the date it was last updated.
Continued use of our services following publication of an updated Privacy Policy constitutes acceptance of the updated Privacy Policy to the extent permitted by law.
26 – Contacting Us
If you have any questions regarding this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy enquiry or complaint, please contact us at [insert privacy contact email, e.g. [email protected]] or using the contact details published on our website.
Where appropriate, we may request additional information to verify your identity before discussing personal information.
We will endeavour to respond to enquiries and complaints within a reasonable period.
27 – Privacy Complaints
If you believe Administrative Services Infinity Pty Ltd has failed to comply with applicable privacy legislation or this Privacy Policy, you may submit a written complaint to us using the contact details above.
To assist us in investigating your complaint, please provide:
your name and contact details;
details of your complaint;
relevant dates;
supporting documentation (if available); and
the outcome you are seeking.
We will investigate your complaint fairly, impartially and in accordance with our legal obligations, and will aim to respond within 30 days.
If you remain dissatisfied after we have responded, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992
28 – Our Commitment
Administrative Services Infinity Pty Ltd recognises that trust is fundamental to every relationship we build.
We are committed to handling personal information responsibly, transparently and securely.
We continually review our systems, technology, service providers and business practices with the objective of improving the protection of personal information while delivering efficient, professional and compliant services.
We appreciate the confidence placed in us and remain committed to protecting the information entrusted to us.